FAQs

About FlatpacksDIRECT

Who is FlatpacksDIRECT?
FlatpacksDIRECT is an Australian-owned company based in Melbourne. We supply high-quality kitchen and outdoor flatpack cabinets, and smart storage solutions—ready for fast despatch from our local warehouse.

What brands do you carry?
We partner exclusively with Baunis, manufactured by the global leader Oppein Group, known for precision cabinet manufacturing and strict Australian standards.

Product & Quality

What makes your flatpack cabinets different?
Baunis cabinets are up to 30% heavier than many competitors, use superior materials, and include all essential hardware like DTC hinges and adjustable feet—no hidden extras.

Are the cabinets DIY-friendly?
Yes. Panels are pre-drilled and come with detailed instructions for confident DIY assembly or installation by your preferred tradesperson.

Do you offer custom sizes?
Our modules follow standard sizes to keep costs low and ensure fast turnaround. You can combine panels, fillers, and trims to achieve a tailored look.

Ordering & Shipping

How do I place an order?
Order directly on our website. Simply select your products, add to cart, and check out securely.

Where do you ship?
We ship Australia-wide from our Melbourne warehouse.

How long will delivery take?
Most in-stock items are dispatched within 1–3 business days. Delivery times vary by region.

Can I track my order?
Yes. You’ll receive tracking details once your order is dispatched.

Installation & Support

Do you provide installation services?
FlatpacksDIRECT is DIY-focused, but you can hire your own tradesperson if you prefer a professional installation.

What tools will I need?
A drill/driver, level, tape measure, and screwdriver are the basics. A detailed checklist is included with your order.

Is assembly difficult?
If you can build flatpack furniture (like IKEA), you can handle our cabinets. Clear step-by-step instructions are included.

Returns & Warranty

What if something arrives damaged?
Contact us within 48 hours with photos, and we’ll arrange a solution.

Do you offer a warranty?
Yes. All Baunis products are covered by a manufacturer’s warranty against defects in materials and workmanship.

Can I return items if I change my mind?
Unused, unopened items can be returned within 14 days of delivery. Restocking fees may apply.

Why Choose Us?

FlatpacksDIRECT combines premium materials, precision manufacturing, and fast local shipping to deliver stylish, durable flatpack kitchens and storage solutions. Our DIY-friendly designs and responsive support team make creating your dream space easy, affordable, and built to last.